1. Identification
ExTramites · Immigration consultancy and administrative assistance · info@extramites.com · +34 711 265 068 · Spain · extramites.com
2. Professional role and collaboration
ExTramites provides immigration consultancy and administrative support for procedures relating to Spain. For legal advice, legal representation and other matters requiring the intervention of a lawyer, ExTramites collaborates with a registered attorney in Spain. Where such legal services are provided, they are handled by the collaborating registered attorney within the applicable professional and legal framework.
3. Administrative procedures
The final decision on any immigration, visa, residence, appointment, recognition or other administrative procedure is made by the competent Spanish authorities. Processing times and requirements may depend on the authorities and may change under applicable law or administrative practice.
4. Intellectual property
The content, design, texts, graphics and materials of extramites.com are protected by applicable intellectual-property laws. Reproduction, distribution or commercial exploitation without prior authorisation is prohibited except where permitted by law.
5. Applicable law
This website and its services are governed by applicable Spanish law, without prejudice to mandatory consumer-protection rules that may apply.
1. Data controller
ExTramites · privacidad@extramites.es · info@extramites.com · +34 711 265 068 · Spain
2. Personal data we process
Depending on the service requested, we may process identification and contact details, information about your immigration or administrative matter, documents and information that you voluntarily submit through forms, eligibility checks or communications, and service, billing or account information when applicable.
3. Purposes and legal bases
Enquiries and pre-contractual requests
Art. 6.1.b GDPR — measures at the request of the data subject
Provision and management of requested services
Art. 6.1.b GDPR — performance of a contract
Compliance with legal obligations
Art. 6.1.c GDPR — legal obligation
Marketing communications
Art. 6.1.a GDPR — consent, where required
Security, fraud prevention and service improvement
Art. 6.1.f GDPR — legitimate interests, where applicable
4. Sharing and recipients
Personal data may be accessed by authorised ExTramites personnel and service providers acting under appropriate data-processing obligations. Where relevant to the service requested, information may also be shared with the registered attorney collaborating with ExTramites, with competent Spanish authorities, or with other professional advisers or recipients where you request or authorise the action or where disclosure is required by law.
Website chat assistant. If you use the chat assistant on this website, the messages you write, the address of the page you are on and any contact details you choose to share are processed by our chat provider, Apicker AI (apicker.eu), and its hosting sub-processors, in order to answer your enquiry. The chat loads only after you make a cookie choice and keeps a random visitor ID and your recent messages in your browser's local storage. If you leave your name and contact details in the chat, they are also sent, together with your recent chat messages, to our own mailbox so our team can follow up. Please do not share passport numbers, health information or other sensitive data in the chat; use the secure contact form instead.
5. International transfers
We do not intentionally transfer personal data outside the European Economic Area unless the transfer is permitted by applicable data-protection law and the required safeguards are in place.
6. Retention
Data are kept for as long as necessary for the purpose for which they were collected and, where applicable, for the periods required to establish, exercise or defend legal claims or comply with legal, accounting or tax obligations.
7. Your rights
To exercise your rights: privacidad@extramites.es · You may also lodge a complaint with the Spanish Data Protection Agency (AEPD).
1. Scope
These Condiciones Comerciales govern the request and provision of immigration consultancy, administrative assistance and related services offered by ExTramites through extramites.com.
2. Service description
Before a service is contracted, the client is informed of the service requested, the applicable price and the main conditions. The precise scope depends on the service selected and the information supplied by the client.
3. Legal services
Where a matter requires legal advice, legal representation or another activity reserved to the legal profession, ExTramites collaborates with a registered attorney in Spain. The applicable legal service is provided by that attorney under the relevant professional rules.
4. Client cooperation
The client is responsible for providing accurate, complete and current information and for supplying documents requested for the service. Delays or additional work caused by missing, inaccurate or late information may affect processing times or the scope of the service.
5. Authorities and outcomes
ExTramites cannot control decisions, appointment availability, processing times or requests for additional documents made by public authorities. No particular immigration or administrative outcome is guaranteed.
6. Prices and payment
The applicable price is the price communicated for the selected service before payment or contracting. Taxes, official fees and third-party charges are identified where applicable. A service may begin once the required acceptance and payment conditions have been completed.
7. Cancellations, withdrawal and refunds
Any cancellation, withdrawal or refund is handled according to the applicable consumer legislation and the specific service conditions communicated before contracting. Where a service has already begun at the client’s express request and the law permits an applicable exception, the corresponding legal rules may limit the right of withdrawal.
8. Complaints and contact
Questions or complaints may be sent to info@extramites.com. We will review the matter and respond within a reasonable period, subject to the nature and complexity of the request.
1. What cookies are
Cookies are small files or similar technologies stored on or accessed from your device when you use the website. They help the site operate, remember preferences and, where consent is provided, understand how the site is used.
2. Cookie categories used by ExTramites
Technical / Essential
Required for basic website operation. Where exempt under applicable law, consent is not required.
Preferences
Used to remember selected preferences such as language. Consent is requested where required.
Analytics
Used to understand website usage and improve the service. Consent is requested where required.
Advertising
Not used by ExTramites as a website category at the time of publication.
3. Consent
Non-essential cookies are used only where the required consent has been obtained. Cookie consent is separate from acceptance of the Política de Privacidad and the Condiciones Comerciales. You may change or withdraw your cookie choices through the available consent controls or your browser settings.
4. Third-party cookies
Some services or embedded technologies may place cookies or similar identifiers on the device. Where applicable, the relevant provider and purpose should be identified through the cookie-management information presented on the website.
5. More information
For further information about data protection in Spain, you may consult the Spanish Data Protection Agency (AEPD) at www.aepd.es.